Important Informations:
- You can get your tour ticket by clicking link in the sms sent to your phone number after your reservation.
- In tours that include transportation; your pick-up time from your address or in tours excluding transportation; location information of the meeting point will be sent to your phone number 1 day before the tour day.
- All reservations have free cancellation guarantee up to last 8 hours.
Conditions of Purchase, Payment, Cancellation, Return and Postponement:
On-site payment option is only available for tours you will join within the next 4 days. A 20% down payment is required for more early reservations.
If you request the cancellation of the reservation up to 8 hours before the day tour takes place, the cancellation will be carried out unconditionally and uninterruptedly. If cancellation is requested within the last 8 hours before the tour takes place, the refund fee is defined as a coupon to the customer’s account and can be used in return for all types of daily tours available on our website within 1 year. If the tour is not attended at the start time for arbitrary reasons and a refund is requested, 50% of the total amount is returned as a coupon and can be used in all tours on our website within 1 year.
All postponement and change processes requested until the starting time of the tour, can be postponed to the available date uninterruptedly and unconditionally, or tour changes can be made.
You can submit your cancellation, refund and postponement requests by contacting us via telephone and other live communication channels between 10:00 – 20:00 every day.For requests you make outside of our working hours, the message/e-mail time you send to our WhatsApp support center (+90 551 160 69 05) or by e-mail ([email protected]) will be considered as the cancellation/change request time and the contract will be applied accordingly.
In case of delay, occupancy or cancellation that may occur in the daily tours, another tour that will provide the same service and conditions are offered to the customer, or the customer is provided with the option to changing the tour which cancelled with another daily tour at a discount according to customers own preference. If the customer requests a refund, the entire amount that customers paid will be paid back to the bank account unconditionally.
If daily tours with free transfers are preferred, you will be taken from the address that you say and brought to the areas where the daily tour will take place. If customer preferred daily tours that do not include transfers, the transportation will be carried out by the customer. (You can find the details of the day tour you have booked under tour description.) Your pick-up time for tours with transfers or the location of the meeting place for tours without a transfer, will be sent to your phone 1 day before start of the tour, with a private message.
You can safely create your reservation online 24/7: Your entrance ticket is automatically sent to your e-mail address.
Best Price Guaranteed:
In the day tours where the best price guarantee is stated, if there is a different website that offers the same tour features for sale online at a lower price on the same reservation days and conditions, the price difference will be returned to the user unconditionally.What needs to be done for this; For your objection, you can take screenshots and/or photos of the website where the sale is made for a lower price, showing important areas such as price, date and URL, and send it to [email protected] with the subject line “Best Price Guarantee Objection”. Do not forget to write the information of the reservation you made on our site, your contact information, your bank account information and a message summarizing your objection in the content of the e-mail.After you complete your application, we will evaluate and finalize your request within 3 working days at the latest. This offer can only be valid on selected day tours or selected dates. Campaign information will be included in the tours where the campaign is valid.
Confirmation of the contract:
With options like “Register”, etc. on our website’s Home Page and many different areas, you can register on our website by clicking the buttons and filling out the member registration form you will be given.In addition, the tour reservation form on the details pages of the daily tours we offer on our site; that you can make your reservation by filling in your pickup location, date and time selections, clicking the make reservation button, typing your e-mail address and name and surname on the page on which you will proceed, paying the deposit rate specified over the total price with your credit card for the tour and features you have selected, or the full amount of the relevant price. When you complete it, you will be registered on our website. All users who registered to Safelinetravel.com declares that they fully accept the terms of this contract that they have made with “INSIGHT Digital Markam Bilişim”.
Our Services:
You can book all of the daily tours (boat tour, rafting, safari, paragliding, etc.) we offer on our website at least 12 hours in advance, and take advantage of all the special offers, advantages and discounts we offer.
Safelinetravel.com User System:
When users become a member, they can make reservations, control and follow their reservations by choosing a unique user name, password and profile for them. You can benefit from special services and discounts with the personalized campaign codes.Since each user name will be given to a user, if the user name is forgotten, customer can reset and change the password using the link which sent to the e-mail address registered in the system. Email and username must stay same.
Privacy Policy:
Safelinetravel.com is not responsible for any damages that may occur if the user name, password and other information are in the hands of third parties. However, in order to prevent the from new damages, the issue should be conveyed to Safelinetravel.com representatives immediately.All software, logos and other designs on the site belong to Safelinetravel.co and cannot be used other than for reproduction and site use. Penal provisions are reserved if used. All kinds of restrictions are authorized by Safelinetravel.com. All kinds of immoral words, threats, insults, derogatory words, political comments will not be made, posts will not be created, no correspondence will be made that will prevent other users from using the site, the services in the application will not be abused,unfounded reservations will not be made, these are the most important rules of the site. Legal action will be initiated to impose legal and penal sanctions against customers who are found not to comply with the rules above, as well as an appropriate amount of compensation can be requested.
Accepted Competence of Safelinetravel.com:
Memberships of the users may be suspended or terminated completely, as necessary. We can stop all online payments if we suspected the security.The reservations made with the approval of the provider as a result of the sms-mail sent by Safelinetravel.com to the provider.Safelinetravel.com provides communication between the provider and the customer. Safelinetravel.com, is not responsible for the malfunctions and defects in the service provided and solves the problems by executing the legal and penal provisions of the contract with the provider.The customer have accepted that minimum health conditions to benefit from the daily tour by confirming the contract and making reservations for the daily tours within the site. Otherwise, Safelinetravel.com is not responsible for material and moral damages.
Payment:
The payment for the reservation to be made on Safelinetravel.com can be made securely by credit card, debit card, or it can be paid at the door, provided that the order code is shown. For usege made other than the cardholder in online payments the transaction is carried out in accordance with the provisions of the Bank Cards and Credit Cards Law Dated 23/02/2006 and numbered 5464 and the regulation numbered 26458.
Personal Data:
By confirming this agreement while the user becomes a member of Safelinetravel.com, the user; must protect the user name and password personally, and has consented to the sharing of contact information, user name and address information with third parties. Personal credit card information and data that may harm the user cannot be shared with third parties.Safelinetravel.com has no responsibility if the personal data cannot be properly stored by the user and/or shared with third parties.Safelinetravel.com cannot be held responsible for the damages mentioned in this or other articles, and no compensation can be claimed from Safelinetravel.com.
This contract has been approved and accepted upon completion of membership, and its terms and conditions will begin to implement.
In all our daily tours; You are insured within the scope of transportation and travel insurance, which is mandatory by the tour operator. Safelinetravel.com is not responsible for any damage to life or property during the tour.
Authorization Agreement:
Alanya Courts and Enforcement Offices are authorized in case of dispute. The user declares, accepts and undertakes to comply with the site agreement and rules upon the completion of the contract.
SAFELİNETRAVEL.COM – WEBSITE MANAGEMENT
LETTİ INFORMATION SERVICES LTD.ŞTİ
KERİM GÜRKAN
+90 551 160 69 05